Day 18: Interview Questionaire Draft

A very beautiful home

User Behavioral Research for Hagar Project

Interview Guide

Purpose: To better understand how users of Hagar Biosand Water Filters make decisions to clean their filters and accessories and adopt sound hygiene behavior. Specifically, we will interview participants within Hagar’s BSF user community to 1) determine the process which takes place when users obtain, treat and drink water, 2) to evaluate existing elements from Hagar that help to drive/prevent good user behavior, 3) to assess user experience with the BSF, and 4) to seek new ideas and priorities important for improvement.

Premise: These interviews will be conducted with 6-10 BSF users . We will use the topic outline below to understand the usage process and the features of education, learning materials, filter accessory and the BSF itself that are important to the user.

Topics to discuss:

Usage Process

· Please demonstrate how you obtain water and pour.

· What, if any, problems have you experienced when using the filter?

· Do you wash hands after defecation? If not, what would promote it and what prevents you from washing your hands more often?

· Do you feel you wash your hands enough?

· Do people in the household do that too?

· How often do you wash the spout and storage container? Can you demonstrate that?

· Do you think you do that well enough?

· Who cleans the filter, the spout and the storage container?

· Were they also trained by Hagar?

Impression of existing elements

· Have you found the removable spout easy to use?

· Have you found the safe storage container useful?

· Do they help you make decisions about drinking water?

· What information would help you washing your container more often?

· What factors prevent you from doing so? Animal feeding, day to day work, fatigue from carrying the water? Is it because you can’t see inside?

· What information would help you washing your spout more often?

· What keeps you from cleaning the spout more often?

User experience

· How easy is it to use the filter?

· Have you observed a benefit to your health after using the filter?

· Are the brochures all self-explanatory?

· Do you wish there were more information? What?

New ideas

· What suggestions for improving the experience with the filter do you have?

· Which aspect of the education should Hagar focus on for improvement?

· Have you desired to add features to the filter to make the process easier?

· What about a storage container that does not require you to clean?

· What about a storage container that allows you see through so you know something is growing inside?

Demographic information:

· Gender

· Age

o <35

o 35-44

o 45-54

o 55-64

o 65+

· Highest education in family

Here is another view to a home. Here is where they keep their bulls.